“As you may be aware Vivo has been improving the environment at our Curzon House location which supports individuals with dementia.
Having worked with Sarah-Jane on some initial design work, Sarah Thompson took over mid-order of our first phase due to Sarah-Jane leaving your organisation. I would imagine that picking up an order and project midway through would be a little disorienting, Sarah had some catching up to do.
This was quickly picked up and turned around by Sarah Thompson and your back office support. Having spent a reasonably sized sum of money with Shackletons I wanted to make a point of highlighting the distinct level of professionalism Sarah Thompson and your team have shown.
I have had what feels like a very easy and pleasant experience in comparison to some of the other ‘relationships’ with contractors. Out of all of the works completed so far I have only ever had really positive feedback with regards to the furniture quality and in particular the design and colour choices made by Sarah Thompson.
You wouldn’t believe the difference the décor and complementing furniture has made to the people who use our service. It was reported back to myself that there was a calmer atmosphere within the service, and that the furniture and soft furnishings have made the service feel more like an upmarket hotel than an old-school traditional ‘home’.”