Department: Customer Service
Reports to: Customer Service Team Leader
Location: Dewsbury
Contract: Full-Time
Role Overview
The Customer Care Coordinator plays a key role in supporting Shackletons’ clients across both standard and bespoke projects. This position manages day-to-day customer communication, quote/order processing, and coordination between departments to ensure a seamless client experience.
The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. A positive, can-do attitude and a collaborative approach are essential for success in this team-driven position.
Key Responsibilities
- Handle inbound calls and emails, providing prompt and professional responses.
- Manage product and general enquiries, offering accurate information and guidance.
- Log enquiries and client updates accurately within the CRM system.
- Process quotations and orders efficiently and with attention to detail.
- Book in deliveries and liaise with logistics to ensure smooth scheduling.
- Communicate and coordinate raw material delays, production updates, and order amendments.
- Support aftersales care by resolving issues and maintaining high customer satisfaction.
- Collaborate closely with production, sales, and project teams to maintain workflow continuity.
Key Skills & Attributes
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- High attention to detail and accuracy under pressure.
- Proactive problem-solver with a customer-first mindset.
- Comfortable working in a fast-paced, varied role.
- Team player who thrives in a collaborative environment.
- Confident using CRM systems and Microsoft Office.
Experience & Qualifications
- Previous experience in a customer service, coordination, or administration role (preferably within manufacturing environment).
- Experience managing customer enquiries, orders, or logistics coordination is desirable.
- Strong IT literacy; CRM experience advantageous.
To Apply
For more information or to apply, send your CV and a cover letter to careers@shackletonsltd.co.uk
