Trade Furniture | How We Work

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Our tight, efficient build turnaround process is unrivalled in both the speed of delivery and levels of customer care and engagement. Because all Shackletons’ products and services are driven by our clients, the personal touch is our top priority.

We are here to help and establish effective partnerships with each and every customer, to fulfil all expectations quickly. Our expert customer care team will accompany you from your first contact with us through design, production and delivery, then aftercare. A dedicated account manager provides a single point of contact and can visit you to discuss all your trade furniture requirements, project progress and deadlines.

Our team will:

• Respond to all queries within one hour (in working hours Mon-Fri)

• Process quotations within 24 hours

• Process orders within 24 hours, confirming within 48 hours

The standard of our customer relationships is mirrored in the highly productive working partnerships with a network of tried-and-trusted suppliers. They ensure that we always work with premium materials – and always have those needed in place to complete every job to deadline. To boost customer services further, we always seek feedback following every delivery. For more information, call 01924 868 470 or contact us online.

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(between 9am to 4.30pm Mon-Fri).

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