“Charlotte Hancock has been so helpful to me over the last few weeks. Charlotte has sorted out a major problem and has been professional and polite throughout. I cannot thank her enough.”

“Thanks very much for the delivery to the home yesterday, it will be checked over by the home manager today as she was not on site yesterday. Also, credit where credit is due, Wayne our site maintenance called me yesterday to say how impressed he was with your delivery driver in terms of attitude, helpfulness and going the extra mile for the home, and he wanted me to pass this message on. I hope this reflects well on him and our gratitude is passed on”

“Obviously, every brief starts as a blank piece of paper – and because the Shackletons range is so wide and diverse, I know I’ve got real creative flexibility. There’s no set Shackletons ‘look’. Not just that, I’m always confident I can trust the standard of build across every single piece. I just know it’ll be exceptional.”

“Caring’s my job – and because of the time, trouble and attention to detail Shackletons put into everything, I can tell they care too.”

“It really was a reassurance to know that her room, all the communal areas, even the dining room had been fitted out with Shackletons furniture. You could see and feel the quality. I know they’ve been around for a fair few years and that they’re going to be around a lot more. Mum’s so at ease I’d now say she’s ‘at home’ not ‘in a home’.”

“Our new chairs arrived in the snow on Friday, Thank you. The driver was very friendly and helpful and we absolutely love the new chairs they look amazing in the newly decorated lounge. Thank you for the excellent service and product.”